UI Design 
Design sprints 
User-centered Design 
Employee Experience
The “one-stop shop” principle saves time, improves the user experience and reduces errors.
User-driven development processes ensured that our new solution met the real needs of end-users.
There is a recognised need to streamline the ordering of support services throughout the hospital environment.
Annually 10 million support service tickets were completed by hospital staff. Service tickets were handled using paper and outdated ordering systems offered by a variety of different producers.
Overcomplicated record keeping and routine ordering procedures takes time away from more important patient work and distracts staff from their core operations.
Paketti is a new holistic operating model supported by an intuitive mobile interface where support services can be found all under one roof.
User-driven development processes ensured that our new solution met the real needs of end-users.
The service was created in two-week sprints overseen by a monthly management team and a bi-annual strategy group.
The new role of Service Coordinators was identified during the project in order to provide ground level support to staff.
The mobile app allows healthcare professionals to order and follow support services in real-time next to the patient.
Due to the ease of use, routine ordering measurably frees up departmental time.
The “one-stop shop” principle saves time, improves the user experience and reduces errors.
Employee experience is improved when routine support service orders can be handled efficiently. Time spared can be allocated to high priority tasks.
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